Who we are
I've Got You Empowerment Ltd (IGYE) is a not-for-profit NDIS-aligned support provider based in Canberra. ABN 54 691 213 082 · Cutlack Street, Evatt ACT 2617 · theteam@igye.org · 0487 570 470.
We respect your privacy. This policy explains how we collect, use, store and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
- Contact details — name, phone, email, suburb.
- Referral & participant information — the person's details, date of birth, NDIS number, plan-management type, the supports they're seeking, and any communication, access, health or risk information you choose to share.
- Feedback — the details of any compliment, concern, suggestion or complaint.
- Job applications — your experience and availability, and any documents you attach, including your resume and compliance documents (NDIS Worker Screening, Working with Vulnerable People card, police check, First Aid certificate).
How we collect it
We collect information directly from you — through the forms on this website, by email, by phone, or in person. Where someone refers another person, we rely on the referrer's confirmation that the person (or their representative) has agreed to the referral.
Why we collect it and how we use it
We only use your information for the purpose you gave it to us:
- to respond to referrals and provide safe, person-centred support;
- to respond to and resolve feedback and complaints fairly;
- to assess and process job applications; and
- to meet our obligations under the NDIS and the law.
Sensitive information
Some of what we collect is sensitive information — health and disability information, and criminal-history and screening checks. We only collect this with your consent (or your representative's), handle it with extra care, and use it only for the purpose it was provided.
Who we share it with
We do not sell your information. We only share it where needed to provide your support and with your consent — for example with relevant health professionals, your support coordinator, or NDIS bodies — or where we are required to by law (for example, reportable incidents to the NDIS Quality and Safeguards Commission).
How we store and protect it
We store your information securely and limit access to authorised staff who need it for their role. Documents you attach (such as compliance checks) are kept confidential and access-restricted. We keep your information only as long as we need it for the purpose it was collected or as the law requires, and then securely destroy or de-identify it.
Your rights
You can ask us to access or correct the personal information we hold about you, or withdraw your consent, at any time. Just contact us using the details below.
Complaints
If you have a privacy concern, please contact us first — we take it seriously and will respond promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Last updated: 22 July 2026.